Shipping Policy

Our contract with you

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. The order cut off for next day delivery (excluding Fridays & Weekends) is 2 pm.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We only sell to the UK

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Orders placed before our cut off time are dispatched on the same day (subject to stock availability).

Orders placed after cut off time are dispatched the following working day.

Shipping details

The costs of delivery will be as displayed to you on our website.

Our couriers: Royal Mail and DPD (all of our shipments are tracked).

Royal Mail – All shipments are sent with Royal Mail 48 Tracked, 2-5 working days (this includes Saturday as a working day with Royal Mail).

DPD – All shipments are sent with DPD Next Day. 

Next Day service qualifies Monday – Thursday; Friday orders will be delivered on Monday.  

Next day delivery cannot be guaranteed to Scotland, Northern Ireland, Channel Islands, Scottish Highlands, Shetland Islands.

All deliveries exclude Bank Holidays and will be processed the day after.

Tracking & Delivery 

You will receive a shipment email & text message with your assigned tracking number the same day your order is shipped, please expect your tracking number in the afternoon once all parcels have been picked, packed, and processed.

You will be held responsible for any amendments made to deliveries should a package go missing or delivered outside of the expected time slot. These amendments include, but are not limited to, change of address, location, or time slot.

It is your responsibility to make sure someone is available to sign for the parcel.

We will not be held responsible for lost parcels caused by an incorrect delivery address entered by you.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Missing Items / Incomplete Orders

If your parcel has arrived and you notice your order is incomplete, please contact our customer service team straight away via email, info@advancebiotech.co.uk. Please contact us within 5 working days of the delivery date to enable us to investigate this with our couriers. Please include ORDER ID number and any proof you may have which will help with the investigation process. If you have not contacted us within the 5 working days timeframe then no refund / voucher code will be honoured under any circumstances.

Lost / Undelivered Parcels

If your parcel has not arrived or you suspect your parcel might be lost, please contact us straight away via email info@advancebiotech.co.uk. Please include as much detail as you can including ORDER ID number.

Please contact us within 14 days from the dispatch date (including weekends) If you contact us out of this time frame, then we would be unable to process a refund as our couriers have a 14-day policy from the dispatch date for us to process a claim which means we have to adhere to their policy procedure which is out of our control.

We will then set up an investigation with our courier which can take up to 6-8 working days. Once your delivery has been fully investigated by our courier, we will email you as soon as possible with the outcome. No refunds or replacements can be sent until the investigation has been completed by the courier. Once the courier has confirmed the parcel is “LOST” we will then contact you to arrange a refund or replacement.